1) About The Experience

The River Severn Canoe Experience is a hosted self-guided canoe journey operated by Big Severn Adventure.

We provide the equipment, transport logistics, route guidance and safety briefing, however participants paddle the route independently without an on-water guide.

The experience is designed to be approachable for first-time paddlers, however canoeing on open water always carries an element of risk.

By booking, all participants confirm they understand the nature of the activity and agree to follow all safety guidance provided.

2) Definitions

We / Our / Us refers to Big Severn Adventure (trading as BSA 360 Ltd)

You / Your refers to the person making the booking and all participants included within that booking

Trip Gear refers to boats, paddles, buoyancy aids, dry barrels and any other equipment provided by us

3) Minimum Age & Participation

Minimum age is 12 years old.

Participants under 18 must be accompanied by a responsible adult.

Participants under 16 must share a canoe with an adult.

Canadian canoes must always be paddled by at least two people.

All participants must:

• Wear a correctly fitted buoyancy aid while on the water
• Follow all safety instructions and guidance provided
• Paddle within their ability
• Be comfortable in and around open water
• Respect wildlife, landowners and other river users

No alcohol or drugs are permitted before or during paddling.

Anyone believed to be under the influence may be refused participation without refund.

4) Medical Information

Participants are responsible for informing us before departure of any relevant medical conditions, injuries, allergies, medications or mobility concerns which may affect their participation or safety.

If we believe participation may be unsafe for a participant or the wider group, we reserve the right to refuse participation.

5) Looking After Trip Gear

You agree to:

• Keep all provided equipment in your care during the experience
• Return equipment in the condition it was provided, allowing for reasonable wear
• Pay for loss, theft or damage beyond normal use
• Use equipment only for the agreed route and duration
• Not lend or transfer equipment to others

6) Bookings & Payments

Full payment is normally required at the time of booking unless otherwise agreed.

Your booking is confirmed once payment has been received.

7) Travel & Logistics

You are responsible for arriving at the agreed meeting point at the required time.

Parking may be available by arrangement, however vehicles are left entirely at the owner’s risk.

We provide transport to the launch location and collection from the agreed finish point.

Routes, timings, launch points and finish locations may occasionally change due to river conditions, weather or operational requirements.

8) Cancellations & Changes

If You Cancel

More than 7 days before the experience:

• Free reschedule or refund minus any non-refundable booking or payment processing fees

7 days to 48 hours before the experience:

• Credit or reschedule offered

Less than 48 hours before the experience:

• Non-refundable

Bookings may be transferred to another person at any time before the experience begins.

If We Cancel

Safety is always our priority.

If river, weather or operational conditions make the experience unsafe to run, we may cancel or alter the experience.

Where this happens, we will offer either:

• A free transfer to another available date
• Credit towards a future experience
• A full refund where appropriate

9) Photography & Media

Photographs and video may occasionally be taken during experiences for promotional and marketing purposes.

By participating, you acknowledge that you may appear in such material.

If you do not wish to appear in photography or video, please inform us before the experience begins and we will make reasonable efforts to accommodate this.

10) Disclaimer & Liability

Participation takes place at your own risk except where loss or injury is caused by our negligence.

We are not responsible for loss or damage to personal belongings.

Dry barrels and bags are water-resistant but are not guaranteed to be fully waterproof.

11) Changes To These Terms

We may update these Terms & Conditions where necessary for operational, safety or legal reasons.

The latest version will always be available via our website.

12) Acceptance

By booking online, by phone, by email or in person, you confirm that you have read, understood and agree to these Terms & Conditions.

Privacy Policy:

Privacy Policy